Warranty policy

This Warranty Policy outlines the terms and conditions for claiming a warranty on your product. Please read carefully to understand your rights and responsibilities.

Warranty Claim Process

1. Your Personal Information:

• Visit an authorized retailer where you purchased the product.
• The system calculates the depreciated amount based on the product's start date and usage duration.
• First month: Free of depreciation.
• After first month: The depreciation rate would be 20% applicable.
• After second month: The depreciation rate 10% implies onwards

2. Customer Options:

After viewing the depreciated amount, the customer can choose:

• Option 1: Convert the depreciated amount into application wallet points for future purchases.
• Option 2: Use points to purchase a new battery directly through the application.

3. Retailer's Role:

• The retailer scans the QR code to initiate the warranty claim.
• If the product is being returned (e.g., battery), the depreciated amount is credited to the customer's application wallet.
• The retailer must return the product to the company to complete the warranty process.

4. Warranty Start Date:

• The warranty begins when the retailer scans the QR code.
• If scanned after 6 months of purchase, the warranty starts from the retailer's scan date.

Depreciated Amount

• Calculated based on the product's start date and usage duration.
• Displayed clearly on the confirmation screen for transparency.

Responsibilities

Company Responsibilities

Handle warranty claims directly with the retailer. - Hold the depreciated amount until the product is returned.

Returning the Product

• The retailer must return the product to finalize the warranty process.
• The retailer scans the Item QR Code to confirm the return.

Support and Assistance

• For any issues, contact our Customer Support Center.
• Support details are available in the app and on our website.

Key Points to Remember

• The retailer initiates the warranty claim via QR scan.
• Depreciation is calculated based on start date & usage.
• ✓Customers can use points for purchases or wallet credits.
• The company holds the amount until product return.

Policy Updates

The company reserves the right to update this policy. Customers will be notified through the app or official communication.