Privacy Policy

Introduction

A subsidiary of Crown Group of Companies referred as “ Rider Pro ” are committed to safeguarding the privacy of every user accessing, using, or purchasing products or services on our website, mobile sites, or mobile applications (collectively, the “Platform”). This Privacy Policy explains how we collect, use, store, process, transfer, share, and protect your information whenever you interact with our Platform or avail yourself of our services. This Privacy Policy is an electronic record in the form of an electronic contract in accordance with the applicable laws of Pakistan governing electronic records and transactions, and it does not require any physical signature or seal. In this document, the terms “We,” “Us,” or “Our” refer to Rider Pro, and “You,” “Your,” or “Yourself” refer to the users who access or use the Platform. Any undefined terms used in this Privacy Policy will have the meanings assigned to them in our Terms of Service.

Acknowledgment

PLEASE READ THIS PRIVACY POLICY CAREFULLY. BY ACCESSING OUR PLATFORM OR USING ANY OF OUR SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO THE TERMS SET FORTH BELOW. YOUR CONTINUED USE OF OUR PLATFORM CONSTITUTES YOUR UNCONDITIONAL CONSENT TO THE COLLECTION, USE, STORAGE, PROCESSING, TRANSFER, AND DISCLOSURE OF YOUR INFORMATION AS DESCRIBED HEREIN. IF YOU DO NOT AGREE WITH THIS PRIVACY POLICY, PLEASE DO NOT ACCESS OR USE OUR PLATFORM.

Information We Collect

1. Your Personal Information:

We collect details such as your full name, email address, phone number, and other sensitive personal data when you register for an account or avail yourself of our services on the Platform.

2. Your Non-Personal Information:

Depending on the services you use, we may gather non-personal data such as device identifiers, IP addresses, browser types, and usage patterns. For services related to ride management, we may collect details including, but not limited to, pick-up and drop-off locations, vehicle information (if applicable), and other data that help us enhance your experience.

3. Information from Third Parties:

When you sign in using your social media or other third-party accounts, we may collect information available through those services. Additionally, we might receive data from our partners, marketing affiliates, and third-party websites to enrich the information we hold about you.

4. Cookies and Other Electronic Tools:

We use cookies, pixel tags, web beacons, mobile device IDs, and similar technologies to capture and store information regarding your use of the Platform. These tools help us personalize your experience and improve our service quality. You may disable cookies through your device or browser settings; however, please note that some features of our Platform might be affected.

5. Automatic Data Collection:

As you interact with our Platform, we automatically gather certain technical and usage data—such as log files, geo-location information (with your consent), and device details—to ensure the proper functioning and continuous improvement of our services.

Purpose of Collection and Use

We collect your information for several legitimate purposes, including but not limited to:

• 1- Service Delivery: To enable and manage your access to our services and to process your transactions effectively.
• 2- Customer Support: To address your queries, resolve issues, and provide tailored support.
• 3- Communication: To send you notifications, service updates, marketing communications, and promotional offers via email, SMS, or push notifications (subject to your consent).
• 4- Personalization & Improvement: To address your queries, resolve issues, and provide tailored support.
• 5- Security & Fraud Prevention: To monitor and protect the integrity of our Platform, detect fraud, and prevent unauthorized access.
• 6- Legal Compliance: To comply with all applicable legal and regulatory obligations in Pakistan.

Sharing, Transfer, and Disclosure of Information

Rider Pro may share your information with third parties under the following circumstances:

• 1- Service Providers: We may disclose your information to vendors, partners, and service providers who assist in the operation, maintenance, and delivery of our services (e.g., payment processing, customer support, analytics, and marketing).
• 2- Legal Requirements: If required by law or regulatory authorities, or in response to legal processes, we may disclose your information.
• 3- Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of the transaction. In all cases, appropriate safeguards will be put in place.
• 4- Your Consent: We may share your information with third parties if you have provided explicit consent for such sharing.

Security Measures

We implement a variety of technical, operational, managerial, and physical security controls to protect your information. While we adhere to industry standards and continually strive to improve our security practices, please note that no data transmission over the internet or electronic storage system can be guaranteed to be 100% secure. You acknowledge that any transmission of information is at your own risk.

Your Rights

Access and Correction: You are entitled to review, update, or correct your personal information by accessing your account settings or contacting us.

• 1- Withdrawal of Consent: If you have provided consent for certain types of data processing, you may withdraw your consent at any time by contacting us. Please note that this will not affect the lawfulness of processing conducted prior to the withdrawal.
• 2- Data Retention: We retain your information only for as long as necessary to fulfill the purposes for which it was collected, unless a longer retention period is required or permitted by law.

Changes to This Privacy Policy

Rider Pro reserves the right to modify or update this Privacy Policy at any time. Any changes will be posted on our Platform along with an updated “Last Updated” date. Your continued use of our Platform after any changes constitutes your acceptance of the revised policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Data Privacy Officer at:

• Email: [email protected]
• Phone: 021-111-000-348
• Address: Suite # 120, Office Wing, 1st floor, Park Towers, Block 5 Clifton